Download & Print Helps
Download Helps
All of our files are hosted on WeTransfer, a platform specifically for transferring large files. After you purchase your digital download, you will receive a PDF download with the link to WeTransfer.
If you are having trouble downloading the PDF with the WeTransfer link, please checkout this article. (website customers only and not Etsy customers).
If you have any problems with downloading your file from the WeTransfer site, please checkout this helpful article.
If you have tried troubleshooting on your own and still are having issues, please reach out so we can help you resolve it quickly!
Printing Helps
Many who download PDFs from anywhere online will occasionally encounter some problems printing such as black boxes, missing text, or funny images. I am limited with my troubleshooting abilities as each home computer and printer are different. I’m not capable of providing extensive tech support since I am running this business on my own as a busy homeschooling mom, but don’t fret! I have put together a few trouble shooting steps that resolve most printing issues.
Issues can arise when your device’s PDF viewer does not flatten the page and data properly or your printer drivers are not updated (or there is a miscommunication between a new printer/drivers and your PDF viewer). This can happen with some PDFs and not others, and it’s all dependent on how your PDF viewer and printer drivers are reading the data together.
Enter Adobe Acrobat Reader!
The first thing I ask people to do when experiencing difficulties with printing is that you you download the free version of Adobe PDF. Viewing and printing from that platform resolves most printing issues, including strange characters in place of words, images printing with a black background, or error messages when you send the print job to the printer.
Switching to this program and clicking “print as image” in the advanced settings will eliminate 99% of customer printing or viewing issues. This program has a creative little way of circumventing your printer driver issues and forcing your printer to do what it’s supposed to do.
THAT’S IT!
I also recommend that you check for updates with your computers, software, and printer as a best practice for keeping things running smoothly.
Please do your due diligence at making sure you tried everything on your end to resolve a printing issue before reaching out for support. Google is your best friend folks! Of course if you believe there is something actually wrong on my end with the file, please let me know so I can resolve the issue quickly.
Also please note that all of our digital products are designed for use with a personal home printer. Our files are not formatted for wide-format printers where they might require crop and bleed marks. So just be aware of this when looking for somewhere to print your digital download.
Some companies to checkout that will print out files as-is are listed below.
https://pureandsimpleprinting.com
https://fourpillarsprinting.com
https://www.humbleheartpress.com
Blessings,
Brittany,
Verily Schoolhouse
